1. General tips and advice

At iTask, we are doing our utmost to help freelancers (Taskers) and clients (Requesters) in the midst of the Covid-19 outbreak. Here are some general tips to follow:

  1. Practice and maintain good personal hygiene
  2. Avoid crowded places and minimise contact with people 
  3. Stay at home if you’re feeling unwell to prevent the spread of germs to others.

2. Contact-free delivery for Delivery related jobs

Due to the COVID-19 outbreak, we have seen a surge in the number of delivery related tasks. We recognise that one of the concerns is that you would come close into contact with others. That is why we have provided some measures on how you can carry out contact-free delivery.

  1. Let Requesters know you are doing contactless delivery via the messaging function in our app. Your Requester may also request this.
  2. For grocery related tasks, you can send the Requester the receipt with the total amount of the grocery to get approval from them.
  3. You can message your Request when you are nearby. It is recommended to place the goods outside their front door. 
  4. Place the delivery by their front door or where you have agreed to drop the goods off and wait nearby (at least 1 meter away) until Requester has come out to collect it. 
  5. Do not shake hands or touch one another and remember to wash your hands.

3. Keep yourself updated on the latest Government guidelines.

iTask is focused on providing a safe platform to support the entire community. We have answered the Most Frequently Asked Questions below.

Information from the Government and Police Information about Covid-19 is changing rapidly.

Always check about the latest Covid-19 information as well as public health advice from the Government before you decide to post or complete a task. The Malaysia Government is the trusted place to go for the latest and most up-to-date advice and information about the current situation. 

  • The Malaysia Government is delivering the latest information through Telegram here.

·   https://www.malaysia.gov.my/portal/index to get Covid-19 information you can trust from the Malaysia Government.

If you’re in doubt, we advise our community to not put yourselves under unnecessary risk and follow the advice from Malaysia Government, WHO & local police.

iTask support

If you have any questions or concerns, do contact the relevant authority, contact help@itask.com.sg to chat with our help team or message us via WhatsApp (+65 8533 3787). If you’re in doubt, we recommend the community to follow the advice from WHO, Malaysia Government & local Police.